eCommerce, Digital & Omnichannel

We help businesses build and scale high-performing digital commerce teams to meet the demands of tomorrow’s innovation.
eCommerce and Digital Commerce have evolved rapidly over the past 15+ years, driven by advances in cloud platforms, data and customer experience technologies.
At Hi-Calibre, we have continuously adapted our expertise to support this transformation, working across modern technology stacks and platforms including composable commerce, cloud-native architectures and scalable digital ecosystems.
From platform engineering and architecture through to data, CRM and customer experience, we deliver talent that enables businesses to build, optimise and scale high-performing digital commerce operations. Our focus is on supporting full project lifecycles and long-term growth strategies, ensuring the right expertise is in place to drive performance, innovation and growth.
eCommerce, Digital & Omnichannel Platforms include:
- Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce (Magento)
- SAP Commerce Cloud (Hybris), BigCommerce, commercetools
- Headless & composable architectures (API-first, microservices)
- CRM & Marketing Automation: Salesforce Marketing Cloud, HubSpot, Braze, Klaviyo
- Data & Analytics: GA4, Snowflake, Customer Data Platforms (CDPs)
- Omnichannel solutions including Click & Collect, last-mile delivery and customer experience platforms
Our Expertise in Digital & Marketing Talent Includes:
We specialise in identifying and pre-screening high-calibre professionals across the full digital marketing and customer engagement landscape, including:
- Brand & Digital Strategy
- Marketing Operations & Campaign Management
- CRM & Marketing Automation platforms
- Digital Messaging, Social Media & Content
- Marketing Analytics, Data Insight & BI Reporting
- Deliverability & Customer Engagement optimisation
- Omnichannel strategy across eCommerce, retail and supply chain
- Click & Collect and end-to-end customer journey optimisation
Marketing & Digital Operations Expertise:
Our network covers professionals who drive both customer experience and operational performance, including:
- End-to-end Customer Experience (CX) & Journey Design
- Marketing platforms, promotions and campaign tools
- Customer loyalty, retention and insight
- Data analysis, reporting and performance optimisation
- Supply chain and operational workflow integration
- eCommerce platform management & UX/UI design
- Product, catalogue and content management
- Mobile commerce and app optimisation (iOS/Android)
- Payments and checkout optimisation (including global payment platforms)
- Customer service, support and success functions
- Customer data, profiling and order management systems
- Training, enablement and continuous development
We support organisations with talent ranging from strategic marketing leadership and growth specialists through to technical consultants, digital platform experts and creative campaign leaders.
Data & Analytics Expertise:
We provide access to specialists across modern data and analytics ecosystems, including:
- Data platforms, warehousing and cloud data environments
- ETL, data integration and pipeline development
- Business intelligence, analytics and reporting
- Customer Data Platforms (CDPs) and marketing data strategy
- Enterprise systems including SAP, Oracle and other leading platforms
Supporting businesses to harness data effectively for insight, performance and growth. (See our Big Data page for further detail.)
